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Chat Integration For Dynamics 365 – The Benefits of Microsoft Omnichannel

Omnichannel for Customer Service is an application for Dynamics 365 Customer Service. It provides a single interface allowing your customer service agents to support your customers via: Live Chat (embed on your website, in your own web application, or in your Dynamics portal), Facebook, Twitter, SMS, Microsoft Teams, Custom Messaging Channels.

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Creating Non-Interactive Users for Dynamics 365

What if we told you that for Dynamics 365, you don’t need to pay for an additional user license to grant programmatic access?

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News: Microsoft 2020 Release Wave 2

Microsoft have just announced the release of their latest feature plans for Dynamics 365 and Microsoft Power Platform 2020. Here are some of the important feature updates for D365 and Power Platform Microsoft announced in their Release wave 1 review.

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Benefits of Microsoft Dynamics 365 Portals

Benefits of D365 Portals – We use our Portal as a knowledge base for you, and to enable our clients to log Support Requests with our team – but that’s not all it can do.

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How to Rename Your Labels in D365

How to Rename Your Labels in D365

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ClickDimensions – June Offer

You need to be looking to marketing automation, of which email automation and tracking is just a small part.
Click Dimensions offers email marketing, campaign automation, web intelligence, surveys, web forms, landing pages and social marketing, all native within your existing Microsoft Dynamics instance.

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The Best Time for System Change, Improvement or Growth

Thoughts on making internal changes whilst it is quiet.

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Bluesky – How manufacturing is adapting to work from home

An article from a specialist manufacturing company and their experiences during COVID-19.

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Setting up Microsoft Teams for Education

Our step-by-step guide on how to set your school up for easy, remote learning.

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COVID-19 Free Remote Working Software and Set-Up

Supporting your team with Technology during the COVID-19 crisis doesn’t have to be painful. Find out about the free software and support available.

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F# For Dynamics CE – Why and How

In any discussion about development for Dynamics CE, the two languages currently most relevant are C# and JavaScript. What if I told you of another powerful language, with object-oriented interoperability that is, by its very nature – safer to use? There’s a saying amongst the F# community “if it compiles, it works”.

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How to Fully Automate Email Tracking Through D365 Outlook

Sometimes, removing even the smallest of tasks can really save you time and effort.
Follow our guide on how to set your Dynamics 365 and Outlook app to track and connect all your email communications to your CRM.

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Is there software you want to know more about? Looking for a how-to or tips on a particular product?

Is there a task you need to achieve that a software “how to” might help with?

Alternatively, are there any tips, reviews you would like to contribute?

Get in touch. We can’t promise we’ll cover them all, but we would love to hear your ideas or suggestions and hope to bring you as many helpful tips as we can.