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Microsoft have announced changes to Dynamics 365 Customer Engagement (D365 CE) in their Wave 1 2021 release. Read our view of the best bits.Read More
What you need to do to prepare your D36for Microsoft plans to deprecate Office365 authentication and replace with a more secure OAuth method.Read More
If you are a D365 developer you may have noticed that the essential CrmServiceClient class implements the IDisposable interface. So that means we dispose of it right? What behaviour should we expect if we do? I am afraid Microsoft does not deign to tell us. But I can confirm that in at least one scenario it results in unexpected and potentially breaking behaviour. Here’s how to avoid it…Read More
Omnichannel for Customer Service is an application for Dynamics 365 Customer Service. It provides a single interface allowing your customer service agents to support your customers via: Live Chat (embed on your website, in your own web application, or in your Dynamics portal), Facebook, Twitter, SMS, Microsoft Teams, Custom Messaging Channels.Read More
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