Microsoft Dynamics 365 for sales is designed to manage workflow from lead generation, opportunity and conversions through to quoting orders and generating invoices.
At its heart, CRM is about engaging with customers, new and old alike. D365 has the tools for automating segmentation of customer data and efficient targeted marketing.
Subscribing to the ClickDimensions add on for Dynamics 365 can further enhance the marketing toolset with a HTML editor, email opens and click through statistics, A/B market testing and survey capabilities.
Extend the product further with PowerBI offering real time reporting available for an instant snapshot of your data. Instantly available to the management team for an interactive view of the CRM data.
Microsoft stack integration allows Microsoft Word templates to be used with CRM data and exports to Excel.
Skype for business allows Click to Call and a status view of contacts within the product.
For D365 Marketing on steroids add ClickDimensions.