CRM and Customer Service
Microsoft Dynamics365 Customer Relationship Management (D365 CRM) is a structured tool for implementing customer management strategy.
Manage who, what, where, when and how all contacts and customers are all looked after. D365 CRM handles contact management, workflow and productivity with a focus on strengthening your organisations valuable relationships – whether that be with clients, customers, investors, service users, stake holders or suppliers.
Utilising Microsoft Dynamics365 CRM you can consolidate your most important customer data in a central system.
The system will store and present only the most pertinent information to each user based on their individual needs.
Replace unwanted spreadsheets and unregulated address books.
Track all important phone calls, emails and appointments directly in D365 CRM enables your business to get a 360 degree view of the customer and your developing relationship.
D365 – Enterprise Resource Planning (ERP)
Enterprise resource planning software (ERP) is the perfect solution for improving, streamlining and managing internal business processes.
Whether you are implementing software for your operations department or for finance, ERP is the widely accepted industry solution. Dynamics 365 puts a new spin on this concept by creating one piece of software for everything you may need whether it be Operations, Finance, Sales, Marketing or others, Microsoft Dynamics 365 can support you and your business.
There is no longer a need for multiple different systems all talking to each other, Dynamics CRM comes in “Apps” which can be easily added together making system integration a thing of the past.
Dynamics 365 for Operations brings a global view of your data allowing you and your colleagues to make informed decisions using up to the minute information. The solution allows you to grow at your own pace and will scale and adapt as your needs change or increase.
Dynamics 365 for Finance works with the rest of Dynamics 365 and enables you to build streamlined processes, create accurate and easily consumable reporting and analytics, and ensure regulatory compliance.
These apps can be added to the core product at any time and with the help of Formus Pro, your teams can be up and running with new, modern software in the blink of an eye.