The process of switching off or removing software or functions considered to be obsolete.
Capture real-time feedback, understand customer sentiment and act on insights faster with Microsoft Dynamics 365 Customer Voice. Discover how FormusPro helps you make every voice count.
D365 Customer Voice is Microsoft’s powerful customer feedback management tool, allowing you to gather, analyse and act on customer insights in real-time.
At FormusPro, we help you embed Customer Voice across your D365 environment to improve customer experience, drive smarter decisions and strengthen relationships.
D365 Customer Voice makes it easy to gather feedback at key points in your customer journey.
Whether it’s post-sale, post-support or post-service, you can automatically trigger surveys and measure sentiment in real-time.
With our help, you’ll be able turn that feedback into meaningful actions.
Customer Voice connects natively with other Microsoft applications like Dynamics 365 Sales, Customer Service or Power Automate.
We ensure the setup and integration is seamless, so feedback is visible exactly where your teams need it, without switching systems.
By capturing what your customers really think, you can identify patterns, close feedback loops faster and personalise experiences.
From Net Promoter Scores (NPS) to customer satisfaction (CSAT), FormusPro will help you set up the metrics that matter most.
Built on Microsoft’s secure cloud infrastructure, Customer Voice ensures that data collection is GDPR-compliant and scalable for any business.
Whether you need basic surveys or complex customer experience programs, We’ll configure a solution to fit.
Here’s how we implement and support Dynamics 365 Customer Voice to help you deliver better customer experiences:
We’ll start by identifying where feedback adds the most value in your customer journey, be it onboarding, support or renewals. We help define the right use cases and metrics from day one.
Our team works with you to design intuitive, engaging surveys using Microsoft’s templates or fully custom layouts, ensuring high response rates and meaningful responses.
We embed Customer Voice into your existing Dynamics 365 apps and processes, so survey data flows directly into Sales, Customer Service or Customer Insights Journeys, ready for action.
Using Power Automate, we build smart workflows that send surveys at exactly the right time, after a support ticket closes, a purchase is made, or a project ends.
With built-in dashboards and Power BI, we help you analyse responses and identify trends. Continuous improvement is the goal… and we’ll support you every step of the way.
The process of switching off or removing software or functions considered to be obsolete.
The process involved in planning, designing, creating, programming, testing, bug fixing, improving and troubleshooting software or application code.
A sequence of steps followed one after the other to allow for data to be captured consistently. Similar to Workflows, Business Process Flows always require the user to navigate the steps manually, instead of this being completed automatically in the background.
The Little Princess Trust (LPT) identified the need for digital transformation, which would take the form of a system encompassing almost all areas of the organisation. The system needed to be intuitive, integrate, consolidate and create a sustainable and extensible solution for use well into the future.
offices globally
over 12 years
To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.
Tel: 01432 345191
A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.
We travel all over the UK.
Just ask.