Microsoft’s 2025 Release Wave 2 for Dynamics 365 is packed with updates designed to help businesses work faster, smarter and more connected.
From AI-driven customer experiences to smarter finance and supply chains, these updates are all about giving organisations the tools to adapt, automate, and thrive.
At FormusPro, we’re here to help you make sense of what’s changing… and how you can turn these updates into competitive advantage.
AI takes centre stage in D365 Sales Wave 2 updates, helping sales teams sell smarter, not harder.
New capabilities include real-time insights, forecasting and proactive guidance, giving teams more time to focus on relationships, not admin.
What this means for you? More closed deals, faster decisions and less manual work for your teams!
Users of D365 Customer Service will benefit from AI-powered tools like Copilot in the inbox, automatic case summaries and smarter routing.
These updates will help teams respond faster, solve complex issues, and deliver more personalised support.
What this means for you? Faster resolutions, better customer experiences and reduced operational pressure.
With Field Services Wave 2 update’s, you can expect smarter scheduling, better technician support and tighter integration with Microsoft 365.
Copilot’s AI will help ensure the right person, with the right skills and equipment, is sent to the right job… the first time.
What this means for you? Happier customers, fewer repeat visits, and more efficient teams.
With this wave, Finance leaders will gain deeper, AI-driven insights for cash flow forecasting, reporting and the automation of routine tasks. The updates help will you spot trends earlier and make smarter, faster decisions.
What that means for you? Greater control, improved accuracy and less admin overhead.
AI-driven supply chain insights help you predict demand, manage risks and improve operational efficiency. With wave 2 coming soon, you can expect smarter inventory tools, enhanced traceability and features to build even more resilient supply chains.
What that all means for you? Lower costs, improved reliability and less wasted time on manual work.
AI-driven tools will help with everything from forecasting, to resourcing to project health tracking to ensure projects stay on time and on budget, with greater clarity from start to finish.
What this means for you? More predictable project delivery and profitability.
2025’s Wave 2 will see even more enhanced AI-driven routing for D365 Contact Centre, plus intent detection and real-time supervisor tools to transform contact centre efficiency across both voice and digital channels.
What this means for you? Optimised service delivery and better customer satisfaction.
Need more AI help with your HR instance?
Wave 2 will see new automation across the hire-to-retire lifecycle to make HR tasks faster and more consistent. AI will also be added to help with onboarding, job descriptions and candidate screening… all linked with Viva and Entra ID.
What this means for you? Streamlined recruitment, onboarding and talent management.
Updates in D365 Commerce focus on resilience and flexibility. You can expect enhanced offline continuity for mobile POS, new payment options like Adyen’s Pay by Link and unified pricing for true omnichannel retail.
What this means for you? A smoother customer experience and stronger retail performance.
SMBs will gain access to powerful new AI features, from simplified reporting to intelligent order processing and sustainability tracking, all designed to make enterprise-grade efficiency accessible to smaller organisations.
What this means for you? Greater productivity without adding headcount.
Unified profiles powered by real-time data will give marketing and service teams more relevant insights, fuelling personalised, timely engagement across every touchpoint.
What that means for you? Stronger customer relationships and smarter, AI-driven marketing.
04th Aug ’25 – Early access for testing in sandbox environments
01st Oct ’25 – General availability begins
We’re proud to use the Microsoft Tech Stack to help organisations with their digital transformations.
These updates bring new opportunities to rethink how you work, solve problems faster and embed AI into daily processes safely and efficiently.
If you’re ready to plan your next steps or want to explore these features in more detail, get in touch with our team.
We’re here to help you make sense of it all and deliver real results from day one.
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