D365 For Customer Service

A sophisticated and structured CRM for implementing customer service management and strategy.

What is D365 for Customer Service?

Microsoft Dynamics 365 for Customer Service is what Customer Relationship Management (CRM) was made for in its first instance. Now, it has become a further sophisticated and structured tool for implementing customer service management and strategy.

Use it to manage who, what, where, when and how all contacts and customers are all looked after. Handle contact management, workflow and productivity with a focus on strengthening your organisation's valuable relationships – whether that be with clients, customers, investors, donors, service users, stake holders or suppliers.

Replace unwanted spreadsheets and inconsistent address books. Consolidate customer data into a centralised system and aggregate the most pertinent information to allow each system user the level of access and information appropriate to their roles and responsibilities.

Video: Introduction to Customer Service

Track all important phone calls, emails and appointments directly in D365. Enable your business to view a 360 degree view of your customers and your developing relationships.

Contact Management

Fast Lookup

Relationship Tracking

Customer Insights

SMS Communication