Connecting a 3rd party application to your system, to allow for the exchange of data (e.g. linking Dynamics 365 with Xero for transfer of data for accounting purposes.)
Transform your customer service with Microsoft Dynamics 365 Contact Centre, empowering agents, streamlining operations and delivering seamless support across every channel. FormusPro help you design, deploy, and optimise Contact Centre solutions that improve efficiency and elevate every customer experience.
Dynamics 365 Contact Centre unifies your customer interactions into one AI-powered platform. With omnichannel communication, intelligent routing and deep analytics, your team can resolve issues faster, improve satisfaction and deliver consistent service experiences at scale.
Today’s customers expect immediate, personalised help… no matter how they reach you.
Dynamics 365 Contact Centre gives your agents a single view of every conversation, purchase and preference.
It connects all channels into one place, ensuring no query is lost and every interaction is relevant.
With built-in Microsoft Copilot, agents get real-time prompts, conversation summaries and suggested next steps.
Intelligent automation handles repetitive tasks, leaving your team free to focus on solving problems and strengthening customer relationships.
Phone, chat, email, SMS and social… all seamlessly integrated.
Supervisors can monitor channel performance live, rebalance workloads and keep response times on target, whilst customers enjoy consistent experiences regardless of where they start the conversation.
Dynamics 365 Contact Centre integrates natively with Microsoft Teams, the Power Platform and other Dynamics 365 applications.
This means escalations are faster, workflows are smoother and insights are shared across sales, service and operations for a truly connected organisation.
Meeting customer needs and guide your sales teams are essential parts to the solution, but at it’s core a focus is built around the sales element of your organisation.
Dynamics 365 Contact Centre transforms the way your team handles service requests by blending AI, automation and omnichannel communications in one easy-to-use platform.
Every detail about your customer… from past orders to prior service calls… is in one place, giving agents the context to personalise every interaction.
Requests are matched to the best available agent based on skills, availability and customer priority, reducing wait times and improving first-contact resolution.
Integration with Microsoft Teams lets agents instantly connect with specialists anywhere in your organisation to resolve complex queries quickly.
Smart workflows categorise, prioritise and track issues from start to finish, cutting admin and improving resolution times.
Powerful dashboards track KPIs like response time, customer sentiment and agent performance, helping you continuously refine your service strategy.
Connecting a 3rd party application to your system, to allow for the exchange of data (e.g. linking Dynamics 365 with Xero for transfer of data for accounting purposes.)
Model Driven Apps use forms for data entry and display. A Quick Create Form is typically a smaller form with key information necessary for the record to be created.
The process of removing or archiving old, duplicate, or irrelevant data from a computer system, to give it a cleaner feel or to comply with data protection regulations.
We first embarked on a digital transformation journey with Anthony Nolan back in 2012. With a range of implementations and solutions over the years, this transformation is constantly evolving.
Anthony Nolan wanted to move their Dynamics 2016 On-Premise solution into Dynamics 365 Online. This would mean less reliance on internal servers to maintain and run the platform. They would also benefit from the Microsoft Update process, continuously making new features available.
At FormusPro
offices globally
To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.
Tel: 01432 345191
A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.
We travel all over the UK.
Just ask.