Azure Communication Services

Build secure voice, video, chat and SMS into your applications with Azure Communication Services. FormusPro helps organisations create integrated communication experiences powered by Microsoft’s cloud.

Azure Communication Services (ACS) lets you embed high-quality voice, video, chat, and SMS into your applications using secure, scalable APIs. FormusPro designs and delivers ACS solutions that bring people together in real time… without leaving your platform.

Azure Communication Services effective notification

Bring Communications Directly Into Your Applications

Switching between systems for meetings, calls and messages slows people down.

With Azure Communication Services, you can integrate those capabilities directly into your apps, portals or websites, giving users a seamless, branded communication experience.

Built On Microsoft Teams Technology

ACS uses the same global infrastructure and low-latency network as Microsoft Teams, ensuring high-quality audio, video and chat performance anywhere in the world.

We help you configure ACS to match your security, compliance and user experience requirements.

Azure Communication Services back up
Azure Communication Services notification

Flexible, API-First Design

Whether you want to add live video consultations to a healthcare portal, enable in-app messaging for customer support or build SMS notifications into a logistics platform, ACS’s API-driven model gives you complete flexibility.

We design integrations that work with your existing systems and workflows.

Security And Compliance For The UK Market

With built-in encryption, Azure AD integration and UK data centre availability, ACS is ideal for organisations with strict compliance needs… from GDPR to sector-specific frameworks such as NHS Data Security and Cyber Essentials.

Azure Monitoring & Management world map

How Azure Communication Services Works

Azure Communication Services offers modular APIs for embedding communication features into applications.

Here’s how we help you make the most of it:

Voice & Video Calling

Add one-to-one or group calling with HD audio and video quality, supported by Microsoft’s global network.

Chat Messaging

Integrate persistent, real-time chat into your applications with rich features such as typing indicators and read receipts.

SMS Messaging

Send and receive SMS through your applications for alerts, confirmations and two-way communications.

Email Integration

Use ACS’s secure email capabilities to send transactional or notification emails from within your applications.

Identity & Access Integration

Leverage Azure Active Directory for authentication, ensuring only authorised users can access communication features.

Frequently Asked Questions

Azure

  • How can Azure support IoT (Internet of Things) projects in our organisation?

    Azure provides IoT Hub, edge computing, device management, streaming aalytics etc., enabling you to connect devices, capture data and act on it
    (e.g. predictive maintenance, remote monitoring).
     

  • What are the business outcomes we might expect using Azure?

    Outcomes include improved performance, reduced downtime, greater agility, ability to experiment and innovate faster, more robust disaster recovery and global reach. 

  • Can Azure help organisations migrate from on-premise infrastructure?

    Yes. Azure provides tools, migration paths, hybrid tools and best practices for moving servers, databases or applications to the cloud, with minimal downtime and disruption. 

  • What AI and advanced capabilities does Azure provide?

    Azure includes AI & ML services, cognitive services (language, vision, speech), anomaly detection, bot services, and supports Copilot / generative AI scenarios, plus frameworks for big data and analytics. 

  • What happens if we need to scale or change resources in Azure?

    Azure lets you scale up or down compute, storage, network resources dynamically. It supports auto-scaling, event-driven architectures and gives you monitoring dashboards to adjust resources depending on demand. 

  • How quickly can we get started with Azure?

    You can start small — migrate one workload or host a small app — and scale up. Many organisations see value early (improved performance, reliability, reduced infrastructure burden) just by shifting parts of their system to Azure. 

  • What kind of applications can we build on Azure?

    You can build anything from web apps, APIs and serverless functions, to data pipelines, Internet of Things (IoT) solutions, machine learning models and analytics platforms. 

  • Can Azure integrate with Microsoft Dynamics 365, Power Platform, and other tools we use already?

    Yes. Azure works closely with D365, Power Platform, other Microsoft services and third-party apps so you can run hybrid or multi-cloud setups and integrate existing systems. 

  • What security and compliance features come with Azure?

    Azure provides built-in multilayer security controls, threat intelligence, audit logging, infrastructure hardening, global datacentres and compliance certifications. You get protection from ground up. 

  • How does Azure help with cost-effectiveness?

    With Azure you only pay for what you use, have flexible pricing options, and tools to monitor and manage usage. Whether you’re migrating workloads or refining deployments, it helps reduce waste and optimise spend.  

  • What is Microsoft Azure?

     Azure is Microsoft’s cloud platform offering over 200 products and services for building, running and managing applications across data centres, on-premises and at the edge. It helps you scale, run securely and leverage advanced cloud tools.  

Local Government Association

The LGA required a solution that would allow them to update Oscar records to feedback to the Oscar API when required. It also needed to dedupe historical records, with auditing and replace their old legacy code with added member functionality to improve organisational front end searchability.

Staff Retention of

96.7%

over 13 years

FormusPro is a Top

50

Scale Up Tech Company – 2024

Speak To An Expert

To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.

Tel: 01432 345191

A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.

We travel all over the UK.

Just ask.

This field is for validation purposes and should be left unchanged.
Name(Required)
CAPTCHA