The first step is a conversation about your current setup and needs. We’ll recommend the right package and onboarding process so you’re covered quickly.
Designed to give you peace of mind, FormusPro’s D365 support means you have the option of passing complex, or troublesome CRM, ERP or AI issues over to us.
D365 support covers CRM and ERP issues on functionality, configuration or customisation depending on service level agreement.
For example, adding or renaming fields, setting up basic reports or alerting us to any bugs or business critical issues to fix.
FormusPro Apps are our tailored software packages. Software specially made for specific departments or industries, all usable out of the box but further customisable to fit your individual business though configuration.
System change requests are not included in app support as our app systems are designed to be customised and not redesigned. However, should there be a bug or you desire a change that goes beyond the standard parameters of the system, we offer the option to upgrade or review on a case by case basis.
Queries are raised as support tickets online through a password-protected support portal created for your company. Here you can set your preferences, log your issues and access your own client-specific CRM Knowledge Base.
Finding the right D365 support package for your business can be a challenge, but don’t worry. We are on hand to help. Below we have a step by step guide to finding the right support package for you.
But if you find it easier to pick up the phone and talk with one of our specialists, this can be arranged too. We have a contact us form at the bottom of the page, we look forward to hearing from you.
Finding the right support package. A quick and easy guide to finding the cover you need for your organisation.
If you require support for a high level of customised platform, then the Enterpirse Customised System Support will be the best package for you, offering you the highest level of flexibility we offer.
However if you are looking for support for one of our own FormusPro application packages perhaps the FormusPro Applications Support could fit your requirements better.
If you need system change requests, these are only covered in our Enterprise Customised System Support packages, however if it is something you require, but you’re on one of our other support packages, then system change requests can be done but will be covered through our continuous improvement packages.
Luckily all of our support packages offer the ability to have support over the phone, or online.
Support is offered over the phone or via online client-specific portals. But only the Enterprise Level covers team member integration.
Each tier of support offers a different time allowance per month for support.
Sometimes it is good to keep track on what is going on. So we have added Regular progress meetings as a standard part to our enterprise level offering.
How do we get started with support?
The first step is a conversation about your current setup and needs. We’ll recommend the right package and onboarding process so you’re covered quickly.
Can support help us adopt new Microsoft features?
Yes. We can guide you through new updates, Copilot capabilities and platform changes, helping you get more value from the Microsoft Tech Stack and many others.
What sectors do you provide support for?
We support organisations across NonProfit, Public Sector, Membership, Professional Services, Private Healthcare, Clean Energy, Manufacturing & Distribution.
Do you offer short-term as well as ongoing support?
Yes. We can provide one-off support to resolve a specific issue, or longer-term contracts for continuous coverage and peace of mind.
How much does support cost?
Costs depend on the level of cover, response times and number of users. We’ll provide a clear proposal so you can choose the right option for your organisation.
What’s the difference between support and consultancy?
Support focuses on keeping your system healthy day-to-day, whilst consultancy is about planning, design and optimisation. Many clients use both services together.
Can support include training and knowledge sharing?
Yes. Many clients use support hours for refresher training, user Q&A sessions or workshops on new features.
Do you provide proactive as well as reactive support?
Absolutely. We don’t just fix problems when they happen… we monitor systems, apply preventative measures and suggest improvements before issues arise.
How quickly do you respond to support requests?
Response times depend on the package you choose and the severity of the issue. We prioritise critical problems and always aim to resolve them as quickly as possible.
Can you support systems you didn’t originally build?
Yes. We often provide support for systems delivered by other partners, carrying out a health check first to understand the setup and stabilise any risks.
Do you offer different levels of support?
Yes. We offer flexible packages ranging from standard business-hours cover to enhanced support with faster response times and extended hours.
How do we contact support when there’s an issue?
You can raise tickets via our service desk, contact us by email or phone, and track progress online. We’ll confirm receipt quickly and keep you updated until the issue is resolved.
What’s included in your support services?
Our support covers issue resolution, system monitoring, regular updates, user assistance and advice on best practice. We also provide proactive guidance on improvements.
Why should we invest in support?
Support gives you confidence that expert help is available when you need it. It reduces downtime, protects your investment and ensures your system keeps pace with updates and new features.
What do we mean when we say support?
Support is the ongoing service that keeps your Microsoft Tech Stack running smoothly after go-live. At FormusPro, that means fixing issues, monitoring performance, applying updates and helping your users get the most from their system.
We first embarked on a digital transformation journey with Anthony Nolan back in 2012. With a range of implementations and solutions over the years, this transformation is constantly evolving.
Anthony Nolan wanted to move their Dynamics 2016 On-Premise solution into Dynamics 365 Online. This would mean less reliance on internal servers to maintain and run the platform. They would also benefit from the Microsoft Update process, continuously making new features available.
YEARS
Scale Up Tech Company – 2024
To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.
Tel: 01432 345191
A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.
We travel all over the UK.
Just ask.