Local Governments turn to FormusPro to help modernise their technology stack using Microsoft tools and technologies to improve transparency and strengthen community engagement.
We understand that the right technology, at the right time, can deliver the perfect experience to your constituents.
Discover how other councils are embracing digital transformation to enhance their citizens lives.
FormusPro help local authorities and government agencies modernise services, improve transparency and strengthen community engagement through the Microsoft Tech Stack. Using Dynamics 365, the Power Platform, AI and Azure, we connect data, processes and people across departments… creating secure, efficient systems that deliver better outcomes for citizens and staff alike. From housing and waste management to contact centres and case management, FormusPro help councils build agile, compliant solutions that drive real-world impact whilst maintaining public trust.
Disconnected Systems Slow Everything Down
Business Central brings data into one connected platform. Staff work from a single source of truth.
Manual Processes Wasting Time
Power Automate handles approvals and notifications. Power Apps replaces spreadsheets.
Poor Data Visibility Limits Decision Making
Power BI turns raw data into clear dashboards. Leaders see what is happening now.
Legacy Systems Holding Back Innovation
Azure provides a secure cloud foundation that allows legacy systems to be modernised gradually.
Residents Expect Faster Digital Services
Residents track requests, submit information online, and get updates automatically.
Our extensive experience in the Local Government sector has shown us that data is the key to the successful transformation journey. Without the right data (and CRM backing it up) it can be hard to avoid data siloes, missed opportunities and increased mistakes.
Our extensive experience in the Local Government sector has shown us that data is the key to the successful transformation journey. Without the right data (and CRM backing it up) it can be hard to avoid data siloes, missed opportunities and increased mistakes.
Our extensive experience in the Local Government sector has shown us that data is the key to the successful transformation journey. Without the right data (and CRM backing it up) it can be hard to avoid data siloes, missed opportunities and increased mistakes.
Our extensive experience in the Local Government sector has shown us that data is the key to the successful transformation journey. Without the right data (and CRM backing it up) it can be hard to avoid data siloes, missed opportunities and increased mistakes.
Our extensive experience in the Local Government sector has shown us that data is the key to the successful transformation journey. Without the right data (and CRM backing it up) it can be hard to avoid data siloes, missed opportunities and increased mistakes.
FormusPro’s experienced consultants will remove any obstacle to your digital transformation and work with you to build bespoke applications based on the Power Platform that easily integrate into your existing systems.
What are common pitfalls Local Authorities face with technology projects and how can they be avoided?
Some pitfalls are not defining clear scope (leading to feature creep), poor data hygiene (duplicate or inconsistent data), underestimating training / staff buy-in, neglecting integrations with other legacy systems, missing governance or compliance planning or building solutions that don’t align with how services are delivered on the ground.
What business outcomes can Local Authorities expect from digital transformation with Microsoft / AI?
Outcomes include quicker permitting or service response times, fewer complaints, more transparency, cost savings, better planning and budgeting, improved citizen satisfaction, more efficient service delivery and less duplication or delay between departments.
How can local government ensure compliance, security and citizen data privacy when using cloud & AI tools?
By implementing role-based access, audit trails, encryption of data at rest and in transit, choosing data residency where required, meeting GDPR and sector-specific regulation, regularly reviewing permissions and operations and using secure vendor tools. FormusPro helps configure all that from the start.
How does FormusPro help Local Governments implement these modern systems without disrupting essential services?
We start with stakeholder discovery, map key pain points (citizen needs, department workflows), build solutions in phases (pilots, incremental rollout), ensure integrations with existing systems, train staff, maintain governance and change management so the disruption is minimal and impact is quick.
What role does the Power Platform play in improving Local Governments internal efficiency?
Power Apps can help build custom internal tools (e.g. for inspections, maintenance tracking), Power Automate can automate approval workflows or service ticketing, Power BI dashboards can show performance KPIs, and AI / Copilot features can generate reports or suggestions.
How can AI assist Local Governments with demand forecasting and resource allocation?
AI models can analyse historical demand for services, demographic trends, seasonal fluctuations, external factors (weather, economy etc.) to predict where service demand will rise or fall, helping authorities allocate staff, budget, infrastructure ahead of time.
How can the Microsoft Tech Stack help Local Governments deliver better citizen services?
By centralising case management (for planning, housing, complaints, etc.), enabling self-service portals, automating workflows, integrating data across departments (housing, social care, environment) and using dashboards to monitor performance, response times and resource allocation.
What are the main pain points Local Governments currently experience?
Common issues include ageing legacy systems that don’t talk to each other, administrative overload, long delays in permitting/planning, lack of joined-up data for citizens / departments, budget constraints, pressure to deliver services digitally and high expectations from citizens for responsive, accessible services.
How do we help Local Governments with their digital transformation?
We help Local Authorities, councils and municipal bodies who are responsible for services like housing, planning, social services, waste collection and local governance by helping them modernise operations, connect data, improve citizen services, cut costs and meet regulatory expectations using Microsoft technologies and AI.
The LGA required a solution that would allow them to update Oscar records to feedback to the Oscar API when required. It also needed to dedupe historical records, with auditing and replace their old legacy code with added member functionality to improve organisational front end searchability.
years
Scale Up Tech Company – 2024
To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.
Tel: 01432 345191
A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.
We travel all over the UK.
Just ask.