Specialises in overseeing, directing, problem-solving and implementing best practice to assist the successful execution of complex or business-critical systems.
Revolutionize your customer service with Dynamics 365 Contact Centre. Empower agents, streamline operations and deliver exceptional support across every channel.
Dynamics 365 Contact Centre unifies your customer interactions into one AI-powered platform. With omnichannel communication, intelligent routing and deep analytics, your team can resolve issues faster, improve satisfaction and deliver consistent service experiences at scale.
Today’s customers expect immediate, personalized help… no matter how they reach you.
Dynamics 365 Contact Centre gives your agents a single view of every conversation, purchase and preference.
It connects all channels into one place, ensuring no query is lost and every interaction is relevant.
With built-in Microsoft Copilot, agents get real-time prompts, conversation summaries and suggested next steps.
Intelligent automation handles repetitive tasks, leaving your team free to focus on solving problems and strengthening customer relationships.
Phone, chat, email, SMS and social… all seamlessly integrated.
Supervisors can monitor channel performance live, rebalance workloads and keep response times on target, whilst customers enjoy consistent experiences regardless of where they start the conversation.
Dynamics 365 Contact Centre integrates natively with Microsoft Teams, the Power Platform and other Dynamics 365 applications.
This means escalations are faster, workflows are smoother and insights are shared across sales, service and operations for a truly connected organization.
Meeting customer needs and guide your sales teams are essential parts to the solution, but at it’s core a focus is built around the sales element of your organization.
Dynamics 365 Contact Centre transforms the way your team handles service requests by blending AI, automation and omnichannel communications in one easy-to-use platform.
Every detail about your customer… from past orders to prior service calls… is in one place, giving agents the context to personalize every interaction.
Requests are matched to the best available agent based on skills, availability and customer priority, reducing wait times and improving first-contact resolution.
Integration with Microsoft Teams lets agents instantly connect with specialists anywhere in your organization to resolve complex queries quickly.
Smart workflows categorise, prioritise and track issues from start to finish, cutting admin and improving resolution times.
Powerful dashboards track KPIs like response time, customer sentiment and agent performance, helping you continuously refine your service strategy.
Specialises in overseeing, directing, problem-solving and implementing best practice to assist the successful execution of complex or business-critical systems.
Sometimes shortened to OOB or OOTB. Also called off the shelf or off the peg. In software, it usually means as it comes, with pre-existing default functionality as standard. No customisation.
The process of removing or archiving old, duplicate, or irrelevant data from a computer system, to give it a cleaner feel or to comply with data protection regulations.
The Little Princess Trust (LPT) identified the need for digital transformation, which would take the form of a system encompassing almost all areas of the organisation.
The system needed to be intuitive, integrate with other services, consolidate disparate information and create a sustainable and extensible solution for use well into the future.
contacts supported fror our CE clients
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To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.
Tel: +1 (727) 231 6096
A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.
Just ask.