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Who are FormusPro?
We’re a Microsoft Business Applications Solutions Partner who specialize in helping businesses, SMEs and NonProfits of all sizes digitally transform the way they work with customizable, user friendly, all-in-one software solutions.
Software solutions like ours help businesses like yours be even more brilliant at what you do. We really get a kick out of that, especially when working with people who obviously care so deeply about what they do too. We believe there’s huge value in using CRM to provide our clients with a “single version of the truth”; a way of understanding exactly what’s happening within their business. Capturing every single customer engagement; every fundraising event; every marketing outcome; every business process; every potential sale. That means that opportunities for growth aren’t missed. It makes businesses more efficient, saves them money and allows valuable staff resources to be deployed as productively as possible. These are things that can make a real difference to any organisation
Just as people have pre-conceived ideas of what a salesperson, consultant or solutions architect looks and sounds like, there’s a stereotypical image of a software developer that’s also been around for years. T-shirt and jeans; caffeine and carbonated drinks; dedicated to a lifetime of coding; seems to talk a different language; you know the sort.
At FormusPro, we break that mould with the people we employ.
We don’t believe in having people who are consultants and people who are developers. We believe in having people who can be both at the same time.
These are people who can communicate effectively with clients and their software end-users, scope out business requirements and design a solution but who are also expert developers in their own right. Such people are few and far between. Yet our entire FormusPro business plan is based around only ever employing such people.
The most obvious benefit of employing these ‘hybrid consultants’, as we call them, is that nothing gets lost in translation. The best way to effectively match technical solutions to business requirements is to make sure the person in the middle is comfortable with both sides of the equation.
The person you speak to about your project requirements will also be the person turning those requirements into reality. There’s no danger of misunderstandings or things getting lost in translation, as information and instructions are passed along a chain – because there is no chain.
Clients tell us they appreciate our responsiveness, flexibility and the option of 24/7 access to technical support. We’ve always recognised that this kind of personal touch is one of our greatest selling points.
Our relationship building extends to taking the time to properly understand the problem a client needs us to help them solve. Not just the software requirements – but the broader business context within which that software will operate. After all, if you don’t understand that broader context, how can you ever hope to provide the best possible advice?
We’ve finished every project we’ve ever started so our project management skills can’t be too shabby either. Some of that’s down to our multi-talented staff; our hybrid consultants. Some of it’s down to the tried-and-tested project management methodologies (such as agile and waterfall) that we use.
But a large part of it is down to the fact that the software we’re configuring for you is the same software we’re using to track and manage our own projects. Surprisingly few CRM businesses seem to do this but we do – because if the software is as good as we say it is (and it definitely is), then why wouldn’t we?
We’re all about configuration, it’s as simple as that.
When it comes to implementing a CRM software solution, few businesses will want to use something straight off the shelf. Typically, there will always be tweaks and changes needed to make the software fit with their particular requirements.
The question you’re then faced with is how best to customise the software to meet your needs. Do you start tinkering with the code or do you optimise the software’s configuration within its existing parameters? We very much believe in the latter.
This belief stems from the faith we have in, the software that underpins most of our client solutions. (We can offer Salesforce CRM as solution too but, more often than not, for many reasons, Dynamics is our preferred option.)
It’s already better than any bespoke, one-off coded solution could ever be and it’s backed by Microsoft’s extensive support resources. It just needs to be properly implemented and configured to meet your needs – and that’s the bit we think we do better than anybody else.
We understand the apparent fascination with bespoke, coded solutions, we really do. You feel like you’re being given something special after all, something unique to your business.
Well, yes you are. But that specially coded solution can also leave you at the mercy of your software provider. Support may well be slower (it’s a completely bespoke solution, after all) and could be put at risk altogether if the developer ever moves on. Access to that developer will also determine how much further you can customise the solution in future and how long your software’s life cycle will be.
With a configured solution (which, by the way, is probably going to be unique to your business as well), you never leave the comfort of Microsoft’s support programme and ongoing software upgrades. And we’re also always there to support you and to keep adding further customisation and training when you want or need it – because it’s a product we know inside out.
Our in-depth knowledge means we know what works and what doesn’t – and quite how much the software is capable of. That last point is why we occasionally find some tenders a touch prescriptive to be honest. In framing the request in a narrow way, the full extent of the software’s capabilities can be overlooked.
In such a situation, we’ll always provide an honest response to the original request. But if we think there’s a better way of reframing the requirements, meaning you could configure the software in an even more efficient and productive way, we’ll be sure to tell you about that too.
We’ll never support a solution that we don’t think can work or that doesn’t represent value for money – just to keep a client happy. We’d rather walk away from a potential engagement than do that. We can’t help ourselves in that regard. It’s just how we’re configured.
FormusPro offers awesome career opportunities in software engineering, data science and much, much more.
Join a vibrant team where innovation thrives, with opportunities for growth, learning, and the chance to work on projects that are changing the world.
In the past 12 years!
To find out about how we create systems around the Microsoft D365 platform or to ask us about the specific industry focused digital management systems we create, get in touch.
Tel: 01432 345191
A quick call might be all you need, but just in case it isn’t, we’re happy to go a step further by popping by to see you.
We travel all over the UK.
Just ask.
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What We Do
Where We Work
UK Head Office:
Shell Store, Canary Drive, Rotherwas, Hereford, HR2 6SR
UK Kidderminster Office:
Gemini House, Stourport Rd, Kidderminster DY11 7QL
US Office:
360 Central Avenue, Suite 800 St. Petersburg, FL 33701
© 2024 Formus Professional Software.
